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Pediatric Service FAQs

Updated: September 2022

How can I change or edit a consultation that I have already booked?
You will need to contact Lyric Health (formerly known as MyTelemedicine) directly by calling 1-800-611-5601 to make any changes to a requested consultation. 
What information will I need to provide during the consultation?
You should be prepared to provide your name and date of birth, email address, phone number, home address, your child’s name and date of birth, and the address of your preferred pharmacy. You can also choose to provide up to three photos of the issue.
Can my child be on the call without me?
No child between the ages of 2 and 18 are able to be on the phone consultation alone. Either the primary Eden account holder, spouse, or legal guardian need to be present on the call at all times.
How can I get a copy of the consultation summary?
Feel free to reach out to our Health Navigators via the Eden app to request a copy of your recent consultation summary. Be prepared to tell them your child’s name, date of birth, and address.
How can I get back in touch with Lyric Health after my consultation if I need to?
If you need to follow up on your consultation for any reason, including any follow up or pharmacy questions, you will need to contact Lyric Health directly by calling 1-800-611-5601.  
Where will my prescriptions be sent?
Prescriptions will be sent to the preferred pharmacy selected when booking the consultation. You are also welcome to select or change your preferred pharmacy by calling Lyric Health directly at 1-800-611-5601 to provide them with your pharmacy’s address and contact information.

If you still need assistance with a pharmacy issue after speaking with Lyric Health, please message the Eden Health team in the app and we would be happy to assist you with transferring any prescriptions to a more convenient pharmacy.